Shipping
Domestic Shipping
Thank you for shopping with us. This Shipping and Returns Policy outlines our procedures and guidelines for shipping orders and processing returns. Please review this information before placing an order. By making a purchase, you agree to the terms outlined below.
Shipping:
Order Processing:
a. We strive to process and ship orders within 1 business day after receiving payment.
b. Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.Shipping Methods and Timeframes:
a. We offer various shipping methods based on your location and the size/weight of the package.
b. Shipping timeframes may vary depending on the shipping method selected and your location. Estimated delivery times are provided for reference but are not guaranteed.Shipping Costs:
a. Shipping costs are calculated based on the selected shipping method, destination, and the total weight/volume of the package.
b. Any additional customs fees, taxes, or duties imposed by your country are the responsibility of the buyer.
Returns:
Return Eligibility:
a. We accept returns for eligible products within 14 days from the date of delivery, if the item is damaged on arrival. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.Return Process:
a. If you wish to initiate a return, please contact our customer support team within the specified return period to request a return authorization.
b. Returns must be accompanied by the original proof of purchase or order confirmation.Return Shipping:
a. The buyer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
b. We recommend using a trackable shipping method and obtaining a shipping receipt for your return. We are not responsible for lost or damaged returned items.Refunds and Exchanges:
a. Once we receive and inspect the returned item, we will process the refund or exchange based on the nature of the return.
b. Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges.
If you have any questions or need further assistance regarding shipping or returns, please contact our customer support team at immunesupport@virogo.com. We are here to help.
Note: This is a general shipping and returns policy. Specific details, such as timeframes, eligibility, and terms, may vary based on the nature of our products and business. Please refer to the product listing or contact our customer support team for any specific shipping or returns information.
International Shipping
a. Shipping Destinations:
We offer international shipping to most countries, subject to any legal or logistical restrictions. Please ensure that your country is eligible for shipping by checking the available shipping destinations during the checkout process.
b. Shipping Methods and Timeframes:
We offer various international shipping methods based on your location and the size/weight of the package. Shipping timeframes may vary depending on the shipping method selected and customs clearance processes in your country. Estimated delivery times are provided for reference but are not guaranteed.
c. Customs, Duties, and Taxes:
Please note that international orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country's customs authorities. These additional charges are the responsibility of the buyer. We recommend contacting your local customs office to inquire about potential fees or restrictions before placing an order.
d. Shipping Costs:
Shipping costs for international orders are calculated based on the selected shipping method, destination, and the total weight/volume of the package. Any additional customs fees, taxes, or duties imposed by your country are not included in the shipping cost and are the responsibility of the buyer.
e. Shipping Restrictions:
Some products may have specific shipping restrictions or may not be eligible for international shipping due to legal restrictions or logistical considerations. Please refer to the product listing or contact our customer support team for more information.
f. Order Tracking:
We provide tracking information for international orders whenever available. However, please note that tracking updates may vary depending on the destination country and the local postal service.
Returns and Exchanges:
a. Return Eligibility:
We accept returns for eligible products within 14 days from the date of delivery, if the item arrives damaged. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
b. Return Process:
If you wish to initiate a return, please contact our customer support team within the specified return period to request a return authorization. Returns must be accompanied by the original proof of purchase or order confirmation.
c. Return Shipping:
The buyer is responsible for the cost of return shipping for international orders unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping method and obtaining a shipping receipt for your return. We are not responsible for lost or damaged returned items.
d. Refunds and Exchanges:
Once we receive and inspect the returned item, we will process the refund or exchange based on the nature of the return. Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges.
Communication and Language:
a. Our primary language for customer communication is English. We recommend contacting our customer support team in this language for a better understanding of any inquiries or issues related to international shipping.
If you have any questions or need further assistance regarding international shipping, please contact our customer support team at hello@myvirogo.com. We are here to help and ensure a smooth international shipping experience.